Refund Policy

Last Updated: January 24, 2025

Thank you for purchasing Keymonics! We strive to provide high-quality software and exceptional customer support. Please read our refund policy carefully to understand the conditions under which refunds may be requested.

1. Refund Eligibility

As Keymonics is a one-time payment software, we typically do not offer refunds after a purchase is made. However, in some cases, you may be eligible for a refund if you meet the following conditions:

Technical Issues: If you encounter a significant technical issue with the software that cannot be resolved with the help of our support team, you may be eligible for a refund. Technical issues include the software not functioning as described or compatibility issues that prevent the software from being used on your device(s).
Purchase by Mistake: If you purchased Keymonics by mistake, we may offer a refund if you request it within 7 days of the purchase date. Please note that the refund will only be processed if the request is made before the software has been used or activated.

2. Non-Refundable Cases

Refunds will not be provided in the following cases:

If you request a refund after 7 days of purchase.

If the software has been activated or used in any way.

If the issue is due to user error or incompatibility with your system that was disclosed at the time of purchase.

If the software functions as described on our website or in the documentation provided, but you are dissatisfied with its performance for any other reason.

3. How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team at [email protected].
Provide your purchase receipt or order number, along with a clear description of the issue you're facing.
If applicable, mention whether the software has been activated or used.

Our support team will review your request and determine whether a refund is applicable based on the conditions mentioned above.

4. Processing Refunds

Once the refund request is approved, The Refunded amount will be processed and credited within 2 Days to the original payment method used for the purchase.

5. Exceptions

We reserve the right to refuse a refund if we believe the request is made fraudulently or in violation of our terms.

6. Contact Information

If you have any questions or concerns about our refund policy, or if you need assistance with a refund request, please contact us at [email protected].